The feedback loop is critical to greatness.

We were in Hyannis Port, Cape Cod this past weekend staying with a friend. It’s beautiful, historic and full of character. Our friend spent many family holidays in the area and recently bought a couple nice paintings to take home, reminding him of past summers.

Along a morning walk, we came upon the artist sitting by a historic viewpoint working on a new painting. Our friend marveled at how the grey in the ocean blue had changed the whole painting to look even closer to what you see with they eye. As he commented on it, the painter said “yes, I took your feedback from earlier in the week and adjusted the pallet to see how it would turn out. I have been painting this area for many years, and I am always testing and getting input.

I’m really pleased with how this one is turning out. It was a request from the Kennedy family to capture this viewpoint. I’d be happy to come by and rework the ocean background for you as well.”

With that we were off to continue our walk and had me thinking:

When you focus on giving every client a world class experience, what you learn in the process may just be the tipping point to incredible success.

Colin